Refund Policy
At aurazenviionvia, we stand behind our budget benchmarking services and want you to feel confident about your investment. This refund policy outlines our commitment to client satisfaction while establishing clear guidelines for refund requests.
We believe in transparency and fairness. That's why we've created straightforward refund procedures that protect both our clients and our business operations. Please read through these details carefully before engaging our services.
Refund Eligibility Criteria
- Service request submitted within 14 days of initial engagement
- No customized reports or analysis have been delivered
- Client provides written explanation for dissatisfaction
- Account remains in good standing with no outstanding obligations
- Service cancellation requested through official channels only
- All project materials and access credentials returned to aurazenviionvia
How to Request a Refund
Submit Written Request
Email your refund request to contact@aurazenviionvia.com with your account details, service dates, and reason for the refund request. Include all relevant documentation and project references.
Review and Assessment
Our team will review your request within 5 business days. We may contact you for additional information or to discuss alternative solutions that might address your concerns.
Decision and Processing
Once approved, refunds are processed within 7-10 business days. The refund will be issued to the original payment method used for the transaction.
Full Service Refunds
Applicable when: Services have not been initiated or deliverables have not been provided. Must be requested within 14 days of engagement.
Refund amount: 100% of fees paid, minus any third-party costs already incurred.
Partial Service Refunds
Applicable when: Some work has been completed but project cannot continue due to circumstances beyond client control.
Refund amount: Prorated based on work completed and resources utilized. Minimum 30% retained for administrative costs.
No Refund Situations
Applies to: Completed projects, services used beyond 30 days, customized reports already delivered, or requests made after project completion.
Alternative: We may offer service credits or additional support instead of monetary refunds.
Processing Timelines
Request Review
Initial assessment and response within 5 business days of receiving your refund request
Decision Period
Final refund decision communicated within 7 business days of request submission
Payment Processing
Approved refunds processed and issued within 7-10 business days of approval
Bank Settlement
Funds typically appear in your account 3-5 business days after processing, depending on your financial institution
Important Considerations
- Refunds are processed using the same payment method as the original transaction
- Third-party service fees and transaction costs may not be refundable
- Subscription services require 30-day written notice for cancellation
- Custom analysis and proprietary insights cannot be returned once delivered
- Dispute resolution through direct communication is encouraged before formal refund requests
- All refund decisions are final and cannot be appealed beyond our standard review process
- Refund eligibility may be affected by breach of service terms or misuse of provided resources